


Most charities and not for profit organisations exist to bring about change in some way. Change for individuals, for societies, or for the world at large. Bringing about those changes often involves working within complex systems and for long periods of time.
Theory of Change is an increasingly popular tool for organisations to describe how they believe that change happens, and to help focus their work on achieving their long-term goals.

Fundraisers are an emotional bunch. They care a lot about the bad stuff that’s happening in the world. And they desperately want everyone to care about it as much as they do. And they’re sensitive. So they spend a lot of time and effort listening to donors and supporters.
Unfortunately, this leads them to think the way to understand donors is to listen to them. My thesis here is that if you listen too much to donors you’ll be at best disappointed, and at worst very distracted. Instead you need to study what they actually do.






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Clare Segal, Director

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